Imagine having your business running smoothly, and then your computer system has a total meltdown. I’m talking about losing all your files, computer programs, and the customer information you’ve spent years acquiring. It’s all gone and you basically have to start from scratch.   A Saving Grace A computer system failure can be devastating for […]

Let me ask you a question: How important is a website to the success of your small business? For most of us, having a website is essential to our company, whether our business is online or a brick and mortar store. Now, here’s another question: Are you happy with the results you’re getting from your […]

Nobody knows your business like you do. But you can’t be an expert in every field, so finding a credit card processor (CCP) that fits the needs of your business can be a daunting task. If you’re in the market for a new CCP, here are some important considerations to help you evaluate each one: […]

Do you ever wonder how much money you lose – or are delayed in receiving – due to credit card numbers changing or cards expiring? Of course, it’s unavoidable, right? People frequently get new credit cards for any number of reasons. They might lose their old one, it might get stolen, or too often lately—it […]

Perhaps one of the most important elements of a successful business is a top-tier team. Of course, it’s also critical to first realize that your team is made up of all those who are a part of your business and business processes. This includes you, plus any executives, directors, managers, sales professionals, marketing representatives, administrators, […]

With consultative selling – or a consultative sales approach – the needs of the customer come first. That’s why it’s also often called “needs-based selling.” This is in contrast to a traditional product or service-orientated sales approach that focuses on “you” (your business) and how great you are. In other words, consultative selling is more […]

The EMV credit card – the “chip credit card” – has now been around for two years. Maybe you’re wondering what “EMV” stands for? If so, let’s clear that up. It’s the acronym for Europay Mastercard Visa and is the global standard for this type of chip card that has the integrated technology to authenticate […]

There seems to be no shortage of crises in the world today, many of which have every single detail played out in the media nearly 24/7. This can make crisis management even more difficult than it normally is and make errors in the process glaringly obvious. How many times lately have you found yourself wincing […]

For many businesses and retailers, Thanksgiving is mostly about Black Friday and the start of the holiday shopping and spending season. This isn’t surprising of course, and totally understandable, since some companies and service providers make a significant chunk of their revenue in this short period. Yet, this time of giving thanks and gratitude is […]

Tis the season to make sales! There’s excitement in the air this time of year, especially for merchants, gearing up to break last year’s sales record. The holidays bring eleventh-hour sales that help businesses reach, or surpass, their annual sales numbers. Keeping the celebration going into the new year can be a difficult and disappointing […]